Online education did not develop with the intention to replace traditional education; it is a modality in response to a market need. It should be supported with infrastructure that suits the medium and the learners, which often differ from place- or “building-based” learners.
The market is pushing education to offer alternative modalities. Are we strategically planning on delivering high-quality products with exceptional service infrastructures, or are we forcing the proverbial square peg in the round hole running online options with building-based services?