Month: June 2023

Telecom Billing Updates Complete – 6/21/23

Posted on by Nancy Novitski

UO departmental telecom bills have been updated to reflect the new funding model for CCT services.

Bills for January–May 2023 are now available for viewing by departmental phone coordinators and others with budget authority. Details are being provided to those groups.

Starting June 30, future telecom bills will be issued by the last business day of each month as per the previous convention.

For general information about the new telecom and collaboration services funding model, please visit the FAQ.

Access requests and other questions should be submitted through the voice services support in the UO Service Portal.

Phone Transition Completed, Teams Calling Survey Underway – 6/5/23

Posted on by Nancy Novitski

As of April 2023, the long-awaited UO phone system transition is complete!

  • The utility voice project was completed in April, providing more traditional phone service for about 1,200 lines where Teams calling isn’t a good fit.
  • Along the way, about 200 more employees transitioned to Teams calling, bringing the total number of Teams calling users to more than 4,600.
  • The UO has now moved off its aging Avaya phone system, which originated in 1989.

The need to replace that system is what originally prompted Information Services to launch the Communications and Collaborative Technologies (CCT) Program in 2018. With the completion of the two new phone systems, we have completed the capstone of this program.

Related updates to the telecom billing system are still underway.

The recent transitions focused on moving lines off the old phone system. Any UO employee who didn’t previously have a phone number can now request Teams calling through their departmental phone coordinator.

For those already using Teams calling, Information Services is seeking feedback on the service through a short survey.

Learn more in Around the O.