This year, the CCT Program has completed a staggering body of work on multiple projects related to replacing UO’s existing Avaya phone system. This effort has combined hundreds of hours of Information Services staff time with extensive partnership from other units throughout the university. Many thanks to the dozens of people who have contributed so far and continue to contribute!
Teams Calling Transition
- During 2022, we’ve completed nearly the entire UO employee transition to Teams calling — one of our primary strategic objectives.
- After ramping up in the first half of the year, we transitioned most UO units to Teams calling this fall. The last of our huge departmental transition dates was November 16.
- University Health Services will be the final unit to transition. Due to the complexity of their phone system, we postponed their transition until December 14.
- Some individuals will still be transitioned to Teams calling in 2023. (Teams calling has been available to new employees since June 2022.)
Utility Phone Transition
- Meanwhile, preparations for the new Cisco utility phone system are in high gear. That system will accommodate certain situations for which Teams calling isn’t a good fit, such as emergency phones and elevator phones.
- The team started moving emergency phone lines to the new utility system in early November.
- This transition will continue into early 2023.
Other Progress
- We’ve also made progress integrating third-party solutions with Teams calling to address other telephony-related functions.
- For example, we implemented a new system for voice-enabled call routing. If you call the UO’s main number at 541-346-1000, you’ll hear that tool in action. Just say the name of the person you’re trying to reach and the system will transfer you to their UO phone number.
More work is scheduled for 2023. Please stay tuned!