The rule of thumb for finding help with problems is this: If it’s a content or grade question, contact the instructor. Otherwise, contact one of the many technology resources that the UO offers. An excellent place to start for technical help is the help homepage for Distance Education (available to any student enrolled in this class). Keep in mind when you’re asking for help to ALWAYS INCLUDE YOUR NAME AND THE CLASS YOU’RE TAKING in the email message. The posts below are general troubleshooting guides.