[embeddoc url=”https://blogs.uoregon.edu/laurenwagnereportfolio/files/2017/02/social-caring-revolution-how-social-can-boost-customer-service-5-638-27e1rq7.jpg” download=”all” viewer=”google”][embeddoc url=”https://blogs.uoregon.edu/laurenwagnereportfolio/files/2017/02/wordofmouthchart2-21e0tcd.png” download=”all” viewer=”google”][embeddoc url=”https://blogs.uoregon.edu/laurenwagnereportfolio/files/2017/02/Lexicon-Essay-19iewba.docx” download=”all” viewer=”microsoft”]