UO Administrators manage the creation of new user accounts, as well as document types, user groups, and keywords in DuckDocs. UO Administrators serve as a resource for Department Administrators by providing technical support for escalated incidents, and by convening meetings for the DuckDocs Community of Practice.

Detailed Responsibilities

Access and Security

• Create new user accounts
• Notify Department Administrators of job record changes that would necessitate a review of department users’ permissions levels
• Close accounts and revoke all applied security when employees leave UO

Support, Coordination, and Communication

• Respond to issue escalations from Department Administrators
• Communicate with OnBase users during Priority 1 service incidents (i.e., all of OnBase is unexpectedly unavailable)
• Creation of the following objects will be performed only by UO Administrators:
  • Disk groups
  • User accounts
  • User groups
  • Document types
  • Document type groups
  • Keywords
  • Custom queries
  • Scan queues

Community of Practice

• Schedule Department Administrator team meetings
• Share knowledge and provide guidance to Department Administrators when possible