They Have Our Data… Now What?
Throughout this term, we have gone through a rollercoaster of emotions. At first, we dealt with how media has evolved to what it is today, but also, how we lost some in the process. There are media that, while they have influenced new media, they are no longer used today. Also, those who believe that digital formats aren’t as effective as “traditional” media like books and paper. There is fear amongst some academics that essential values of humanity are being lost via computers and smartphones. Them, we transitioned into remediation and discussing how “new” media are really just an evolution of previously existing media. For example, Twitter drew inspiration from telegrams; Instagram drew inspiration from polaroid photos; laptops compile features that are based on typewriters, encyclopedias, etc.
This last module focused on the dark side of digital culture. While at first glance, there are a lot of benefits to this growth and evolution of technology, there are definitely some down sides. During Dr. Koopman’s lecture, he discussed “redlining” – what started as real state mapping turned into a tool for racial segregation. These maps collected data on those who lived in each household, and based on that data, real estate companies would create maps that showed the profitable neighborhoods. This is an example of personal data being used without people’s knowledge. In 2018, this has become quite the controversy. For years, we created social media profiles, email accounts, profiles in shopping sites, etc., without knowledge of the potential of the data we were so comfortable given away.
One of the first Facebook data breaches (that we know about) took place in 2013 (Shih, 2013). The company admitted that the emails and phone numbers of 6 million users had been exposed to unauthorized viewers. Facebook started in 2006 – how many breaches could’ve taken place in those 7 years that the company might not have disclosed? Despite this initial incident, early in 2018, the New York Times exposed that Cambridge Analytica had been harvesting the data of over 50 million Facebook users (Rosenberg, Confessore, & Cadwalladr, 2018). The data was used to create highly-tailored political advertisements. By the time the New York Times had published the story, which revealed that the breach and the misuse of data by Cambridge Analytica had been going on for years, Facebook had yet to make a statement or go public on the matter. This makes me wonder what would’ve happened if the reporters and researchers at the New York Times hadn’t exposed the breach. Would Facebook users still be in the dark about how their data was being used?
In addition to these type of data breaches – websites are always collecting data on our behavior. Google Analytics can track anything from how we landed on a page, the pages that we visited, and for how long we were on a specific website. There are tools like HotJar who record the behavior of users on specific web pages – videos included. All of this is used to better understand users and figure out how best to market them. While I knew about some of these before working at a Digital Marketing agency, being in that environment opened my eyes to all the ways through which our behavior online is tracked. There really is an endless amount of possibilities. Usually, companies do have a Privacy Policy and a Terms and Conditions that lists how the data is being used, stored, and disposed of, but no one ever really takes the time to read these.
As a result of the Facebook breaches, the European Union decided to set in place a set of regulations to protect the data of users accessing websites from within the EU. They called the set of regulations – the General Data Protection Regulation (GDPR). The goal of the GDPR is to make website users more aware of how they’re data is being used, and also, provide them with more power over that data. Under GDPR, businesses and companies are obligated to inform their website users of any data breaches their websites or servers might have been exposed to (Palmer, 2018). Playing a role in keeping citizens informed.
Overall, the Internet is a scary place and I think we’ve lived in ignorance for a really long time. Websites have been collecting data since the beginning of the Internet, and that data has been exposed endless times. The difference is that now we’re aware that our data has been exposed. So, what does this mean for us as users? What dos this mean for corporations like Facebook? Do we need to set policy in place to held them accountable? Where does the responsibility lie?
Works Cited:
Palmer, D. (2018, August 03). What is GDPR? Everything you need to know about the new general data protection regulations. Retrieved from https://www.zdnet.com/article/gdpr-an-executive-guide-to-what-you-need-to-know/
Rosenberg, M., Confessore, N., & Cadwalladr, C. (2018, March 17). How Trump Consultants Exploited the Facebook Data of Millions. Retrieved from https://www.nytimes.com/2018/03/17/us/politics/cambridge-analytica-trump-campaign.html#click=https://t.co/UAg1Q5t1BG
Shih, G. (2013, June 21). Facebook admits year-long data breach exposed 6 million users. Retrieved from https://www.reuters.com/article/net-us-facebook-security/facebook-admits-year-long-data-breach-exposed-6-million-users-idUSBRE95K18Y20130621