Scope of Service

College of Design, Technology Services provides technology services to students, faculty, and staff in the College of Design and its affiliated institutes that do not fall under the scope of centralized services offered by UO Information Services.

Faculty/Staff | Students | Hardware | Software | Computer Labs | Virus/Malware | Purchasing | Other

College of Design Faculty and Staff Support

Technology Services will do everything in our power to support the technical requests of College of Design, Faculty and Staff as outlined below in our Hardware and Software Support sections. Equipment and software should be owned by the University.  For personal equipment, we will provide consultation and basic troubleshooting; however, for major repairs on personal equipment we reserve the right to direct faculty and staff to the appropriate repair service.

Support for the College of Design in Portland is provided by the UO Libraries’ information technology staff at UO Portland. College of Design, Technology Services works in consultation with the UO Portland IT staff, with the UO Portland IT staff serving as the initial point of contact. The Output Room at UO Portland is run by the UO Portland IT staff.

Student Support

College of Design, Technology Services is happy to provide consultation and basic troubleshooting support for student owned laptops and software related to their educational pursuits associated with the College of Design. Due to legal and staffing constraints, the College of Design, technology help desk is not able to do hardware repair, operating system installs including Bootcamp Windows installations, or any support that involves opening up a student computer.   We reserve the right to direct students to the UO Tech Desk at the UO Computing Center, as they are able to offer that level of support.

Hardware Support

College of Design, Technology Services supports the following University-owned hardware:

  • Computers
    • Apple iMac Workstations
    • Apple Mac Mini Workstations
    • Apple Mac Pro Workstations
    • Apple MacBook Laptops
    • Apple MacBook Air Laptops
    • Apple MacBook Pro Laptops
    • Dell Latitude Laptops
    • Dell OptiPlex Workstations
  • HP LaserJet Printers
  • University-funded mobile devices

Hardware must be no more than 6 years old to qualify for support. College of Design, Technology Services will give a best effort on other makes and models of computers.

For non-University owned hardware support, customers can take equipment to the Technology Desk for consultation. In most cases, technology staff will direct customers needing hardware repair to the appropriate repair services.

Software Support

Software support consists of basic installation and troubleshooting for operating systems and standard academic software that is licensed to the College of Design or the University of Oregon. Non-standard or individually owned software will be supported on a “best effort” basis.

College of Design, Technology Services supports the following Operating Systems:

  • Mac OS X 10.6 +
  • Windows 7 Professional or Ultimate
  • Windows 8 Pro
  • Windows 10 Pro

Please note that the College of Design, Technology Services staff are not trained to be experts in many software applications that are available to students and staff. However, we will give our best effort when asked for assistance.

Computer Lab Support

College of Design, Technology Services operates and manages several computing lab spaces on the Eugene campus. Access to these labs requires an access code which can be obtained via department offices or from class instructors. More information about labs and support can be found on the Computing Lab page.

Virus/Malware Removal

College of Design, Technology Services requires that the University’s centrally managed version of McAfee Anti-virus be installed on all University-owned Windows computers. Virus and spyware removal support is available for University-owned equipment only. Due to the length of time required to clean infected systems and the possible loss of data, College of Design, Technology Services reserves the right to direct customers to the Information Services Help Desk for assistance.

Technology Purchasing

All purchases of university-owned technology equipment and software must be reviewed by College of Design, Technology Services prior to purchase in order to guarantee support. Once reviewed, College of Design, Technology Services and Fiscal Services will work with you to submit and track purchase orders.

Other Services Offered

  • File server administration, including temporary course folders and permanent fee based storage. See the Course Folder page and Data Storage page.
  • Software license server management. See the Software Licensing page.
  • Management of the College of Design, Technology Inventory database and website.
  • E-mail list management for college and departmental e-mail lists.
  • Video Conferencing scheduling of the mobile Tandberg Unit. See the Video Conferencing page.
  • Troubleshooting of network and communication problems.
  • Disposal of surplus computer hardware.
  • Technology support for special projects and events within the school.

Output Room

The Output Room provides digital imaging services to the College of Design and to the university community. More information can be found on the Output Room page.

Unsupported Services

Due to limited staffing resources, the College of Design, Technology Services is unable to provide the following:

  • Off-campus support
  • Software instruction or training
  • Support for printers lacking wired Ethernet connections
  • Website or database administration

For centralized support offerings such as Webmail, Banner, Software Site Licenses, etc please consult the Service Directory on the UO IT website.

Back to Top