We would like to remind the campus community that each department will need to make arrangements for incoming package delivery from common carriers such as UPS or FedEx. Unfortunately, at this time there is no one central receiving area that has the appropriate combination of tools, space, and personnel to accommodate the diverse receiving needs of our entire campus.
Options Available to Ensure Successful Receipt of Packages
- Arrange for delivery to off-campus addresses. When shipping to off-campus addresses, be sure to document the business purpose and reason for shipping to the off-campus site, and keep that documentation with your purchase record. When using a P-Card to purchase UO business-related items and have them delivered to a UO employee home address, you must attach off-campus delivery documentation to the appropriate expense line in Concur. Note: Duck Depot can deliver only to valid UO campus addresses (loaded as selectable options). Contact Purchasing and Contracting Services (PCS) if you have questions about this section.
- Arrange for an employee to be present to accept a delivery. Document the employee’s campus access if a department resumption plan is not in place.
- Pick up the delivery from the carrier’s facility.
- Explore option 1 through 3 first. In exceptional circumstances, contact Mail Services in advance of the anticipated delivery date to make a specific arrangement.
Unsuccessful Delivery Attempts: General Practices of the Most Common Carriers
UPS:
If the delivery address is inaccessible (e.g., an office is closed), the driver will make 3 delivery attempts before returning to sender. If the package requires a signature, UPS will hold onto the package for 5 business days before returning to the sender. UPS has indicated that, on a case by case basis, they may be able to redirect a package at the discretion of the shipper. (not the recipient). The shipper (sender) would need to call UPS with their account number and tracking number to be redirected.
FedEx:
If the delivery address is inaccessible (e.g., an office is closed), the package(s) will be brought back to the local FedEx hub. FedEx is unable to redirect packages to another location. FedEx will attempt to call the recipient to arrange a scheduled delivery if they have the recipient’s phone number. To facilitate FedEx’s attempt to schedule a delivery, the sender of each package must include the recipient’s phone number on the shipment label.
TIP: If you are requesting a delivery, please work with the shipper (sender) to make sure your phone number is included on the shipping label.
Making a Request or Obtaining More Information
If you would like to make arrangements for a specific delivery or need further information, please contact Rebecca at Campus Mail Services 541-346-3130 or send an email to uomailing@uoregon.edu
