Key Deposit Refund Update

Due to the current COVID-19 situation, Facilities Services Access Office will be implementing a cashless refund system to better accommodate the safety and needs of our clients.

Starting on June 1, 2020 all refunds will be returned by either direct deposit or check (faculty, staff, vendor) or billing account (student). Please allow up to 6 weeks to process the refund.

  • Keys can be returned either in person or by mail;
  • Faculty, staff, and vendors will need to provide a current mailing address to guarantee the check is sent to the correct location;
  • Refunds will only be given to the person who initially gave the deposit;
  • Department paid keys will only be refunded to the department;
  • Refunds will only be given for the keys returned;
  • Keys can be returned on behalf of the keyholder without alerting the Access Program Specialist.

Particulars about student billing:

  • If the student has a negative balance on their account, the refund will be applied toward paying off that balance;
  • If the student account is paid-in-full, their account will have a credit balance
    • The student can request that the funds be sent to them OR
    • The Accounts Receivable office will submit the credit balances when they process their end-of-term procedures.

To return keys by mail, please send to one of the following:

Off Campus? This one is for you:

Vanessa Abbott
ID Services Office
Erb Memorial Union
1395 University St.
Eugene OR, 97403

On Campus? This one is for you:

Vanessa Abbott
ID Services Office

Questions can be sent to