FAQs and Tips & Tricks

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Frequently Asked Questions

1. What rooms are supported by your team?

We support all registrar- and joint-controlled classrooms. For a complete list, please visit our Classrooms List.

(Not sure if your room is departmental or joint-controlled? Call us at 541-346-3091. If we can’t assist directly, we’ll connect you with the appropriate team.)

2. Can you show me how to use the classroom equipment?

Absolutely. We offer one-on-one tech tours in any of our supported rooms. To schedule, call us at 541-346-3091 or submit a service request.

3. Which items in the room do you provide support for?

Our team supports the audio-visual (AV) technology in classrooms, including the height-adjustable tables near the lecterns in certain rooms.

For assistance with other amenities like clocks, lighting, furniture, or room temperature, please contact Campus Planning and Facilities Management.

4. Can I borrow an adapter?

Our team can loan adapters for one business day as a temporary solution. If you need a permanent replacement, we recommend contacting your department.

5. Can you help me with my computer?

For computer issues unrelated to classroom AV technology, please contact your department’s regional IT unit in User Support Services.

6. Do you support iClickers?

For iClicker support, please reach out to Canvas Support.

7. Can you install some equipment in my room?

We can assist with replacing missing or broken items. For new equipment requests, please submit a suggestion to our team. We will forward it to the appropriate parties for consideration during the room’s next refresh.

If you are a departmental representative needing consultation on a room installation, please contact our AV Engineering team by submitting an AV Design and Consultation request.

8. Can you install microphones?

Our team is currently working on a project to install microphones and assistive listening systems in all registrar- and joint-controlled classrooms. This project will continue through the 2024-2025 academic year.

In the meantime, please work with the Registrar and the Accessible Education Center to reserve a room that accommodates sound amplification through microphones and assistive listening systems. A list of rooms can also be found on the Accessibility Needs page on our website.

While waiting for a new room, you can check out a personal PA unit from the Technology Service Desk to use in your current room.

9. Who should I contact for tech support when your office is closed?

Our hours are 7:30 AM – 5:00 PM, Monday through Friday. For urgent help outside these hours, the Technology Service Desk provides after-hours and weekend support via phone and live chat. Visit the Technology Service Desk service page for more information.

For non-urgent requests, please submit a service request or leave a voicemail at 541-346-3091, and we’ll respond as soon as possible the next business day.

10. Can you provide tech support for my event?

Yes! We currently offer setup assistance in our rooms for events, including remote, hybrid, and in-person formats. We provide a complimentary 10-minute “tech tour” to help you or your presenters get familiar with the room’s AV equipment.

Support needed beyond 10 minutes, or throughout the entire event, will incur fees, and must be requested at least 10 business days in advance. This service is available on a first-come, first-served basis and can be requested though AV Video Services.

Tips and Tricks

Video Tips and Tricks

  • We recommend using Tripp Lite branded adapters. These are the ones that we test the equipment with and can confirm work.
  • If you are plugged into an input and the image isn’t showing, make sure the correct input is selected on the touch screen.
  • If your computer isn’t showing on the projector, try unplugging your adapter in and out again. This can sometimes fix the issue
  • If the system isn’t working right (audio isn’t working or your computer isn’t connecting to the projector), try turning the system off and on by using the power button on the touch panel. This can sometimes fix the issue.
  • If your computer is not showing on the projector, unplug the HDMI from your computer and restart it. This can sometimes fix the issue.
  • If you are trying to play a video on a Apple computer and your video is skipping forward or the sound is glitchy, restart your computer with the HDMI plugged into the computer. This is a known issue with the Apple computers and this is currently the only way to fix it.
  • If the projector isn’t on or showing your screen, make sure the Blank Screen button isn’t on. If it is, press the Blank Screen button again to get your computer to show on the screen.

Audio Tips and Tricks

  • If you are using the HDMI input, you do not need to plug in the AUX cord to play sound in the room. HDMI handles video and audio.
  • If you are using the VGA input, you do need to plug in the AUX cord to play sound in the room, since VGA only handles video.
  • Assisted Listening Devices only channel sound that goes through the Crestron system. This includes audio from computers, Blu-ray players, and microphones, not classroom discussion. Questions asked by students should go through a microphone in the room or be repeated by someone using a microphone.
  • If your audio isn’t working in the room, check the audio settings on your computer. If you are using HDMI, the output should be set to “Crestron.” If you are using the AUX cord, the output should be set to the same setting you would use for headphones. 

Other Tips and Tricks

  • If the screen doesn’t come down when you press the Projector On button, try looking for a switch on the wall or lectern. This switch may control the projector screen.
  • Some adapters can work in one room and not the other due to the age of the equipment in the room.