New paper: Body-worn cameras: Technological frames and project abandonment

This case study examines the technological frames of administrators and users regarding the implementation of body-worn cameras at the Pennybridge Police Department, a mid-sized police organization (<300) in the Mid-Western United States. Using semi-structured interviews, a patrol survey, and ride-along observations; we found that different actors based on their hierarchy and function framed body-worn cameras differently over time. Administrators implemented body-cameras to protect officers from frivolous complaints while at the same time holding them accountable for their behavior. Users felt, for the most part, that the technology had become a “gotcha mechanism” as body camera footage was used to placate the public, monitor officer behavior, and charge them with minor infractions. Adding to their frustrations, users felt increasingly dispirited by the technical shortcomings of the cameras and the backend storage system provided by the vendor. At the same time, administrators were vexed by the financial and logistical burden of the program, ultimately leading to project abandonment and a search for a new system. Our findings have important implications for policymakers and future research.