Upon reviewing the data, furniture was the product category which yielded the lowest profits. The total profits of furniture were  approximately $117,000 dollars. For comparison the total profits yielded from the sale of office supplies was over $518,000 dollars. After dividing the profits by the amount of sales for each, there is almost a $7 dollar difference in profit for each sale between the two product categories. It is clear that office supplies are the much more profitable product and account for a larger portion of total business. It is important for the company to realize what is making them the most profit and focus on pushing those items the most. The emphasis should be on office supplies over furniture. One last thing that was looked at was profits for each form of shipping. Of course, the results were as expected. The delivery truck was far and away the most profitable form of transportation while regular air was second and express the least profitable. While it may not be possible to use the truck for every delivery, its clear that it should be used the most. With express delivery only used if requested or required.

This is a map of the entire insurance process, which follows the initial contact between the insured seeking coverage to the agent presenting the insured with a quote. One way that this process could be improved would be simply streamlining the process. Once an agent receives an inquiry, if they had an in house MGA or brokerage they could eliminate much of the correspondence which slows the process. If an agent could directly speak with someone in their office they could get a quote and present to the insured the same day which would speed up the process of binding coverage and make all parties involved much happier and more efficient.