This is a map of the entire insurance process, which follows the initial contact between the insured seeking coverage to the agent presenting the insured with a quote. One way that this process could be improved would be simply streamlining the process. Once an agent receives an inquiry, if they had an in house MGA or brokerage they could eliminate much of the correspondence which slows the process. If an agent could directly speak with someone in their office they could get a quote and present to the insured the same day which would speed up the process of binding coverage and make all parties involved much happier and more efficient.