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18 thoughts on “Feedback

  1. Got a chat from a faculty member who wanted me to make these suggestions:
    When requesting a book be sent to a specific department, after “Faculty Department Delivery” it says “Summit Only”
    The faculty member was unsure if this included local books or were only for summit requests.

    Also, they wanted to let us know that the (direct quote “not needed after date is done Continentally: DD/MM/YY — that’s the opposite of what it is in ILLiad and what it used to be before they ‘fixed’ the system”


  2. Dear Gail,

    Many thanks for your comments. The more feedback we get, the better we will be able improve the new library system. If possible, please let us know which aspects of the new system are causing problems for you.


  3. hi David — back again, with an apology that our reply about due dates didn’t address your additional question about accounts.

    Try starting with the My Library Accounts link at the top of the library home page. This page has links to all all library accounts, including LibrarySearch.

    Give it a try, and if you are still stuck, stop by the Knight Library circ desk. Someone there should be able to walk you through this very quickly.

    Thanks again for sharing your feedback. Best for now,


  4. I wish I didn’t have to say this, but the new library site seems like a case of the re-complication effect. It is great when software and sites can do more, but one hopes that can be accomplished without making the site more difficult to use.

  5. Hi David — many thanks for sharing your experience with the new system. We shared your comments with Laura Willey, Head of Access Services; her response is pasted below. All the best,

    Andrew Bonamici, Assoc Univ Librarian
    Kevin McDowell, East Asian Librarian & chair of Primo (LibrarySearch ) Implementation Team
    Hi Andrew: this is Laura’s response :

    Thanks for giving us a chance to explain. Renewals in our new system work very differently than they used to, and that is one of the reasons we changed our loan policy. Our new system renews materials from the date of the renewal request and not from the original due date. We don’t think you want to have to renew materials so often, so we have instituted automatic renewals. Every day the system will look at items that are due in three days and if they haven’t reached the maximum loan period (24 months for graduates, faculty and staff; 24 weeks for undergraduates and alumni association member; 12 weeks for all others) the items will be renewed for the length of the original loan. Once the due date reaches the maximum loan period, a courtesy reminder will be emailed to remind the borrower of the due date.

    You can still do renewals if you want to. If the items haven’t reached their maximum loan they will be renewed.


  6. I’ve had two problems. The lesser one concerns accounts. I can’t get direct access to them, but must use the “My Accounts” link on the page that tells me “your accounts are unavailable.” Who knew that computer programs were capable of irony?

    The more serious problem involves due dates. When I went through the usual “renew all” procedure, all the original due dates were swept aside and a new due date was set for ALL of the books I have out, six months from today.

  7. Dear Hugh,

    Many thanks for your feedback. Please try searching for the same title in the Libraries Worldwide (WorldCat) scope. When I searched for the same book using that scope and then clicked on the title link or the Record from WorldCat link I was able to see information about that particular item: location, call #, availability, etc. If this doesn’t work for you, please let us know.


  8. It used to be that when I would search the general Worldcat (not the UO branded version) catalogue, that if an item was in the UO records, that a click would take me to the UO catalogue location. Now, it just dumps me in the general search page of the UO. For instance I was looking at this item: and worldcat says that the U of O has a copy, so I click to see it and then I get just the search page not the item record.

  9. Kory,

    I’ve been able to make some configuration changes to the softwares that are used by LibrarySearch. Using the URL that you provide, I can now go directly to this article.


  10. I’m not trying to be mean, but it seems to me that opening this new system to the entire campus with only a limited number of collections indexed was a mistake. The basic features we use to find articles are all broken, making the new system more or less unusable.

    Is there any kind of timeline for how long it’ll take to get it up to speed with the old system’s functionality (which worked great)? We use FindText daily, and these changes are really harming our ability to search the literature.

    Nevertheless, I really appreciate how responsive you’re being to this feedback forum!

  11. Kory,

    Thanks for the feedback. I am seeing some of the same behavior. I need to do some more investigation to determine how pervasive this might be and compare it to the behavior in the previous version of FindText. I did get an update this morning that you had encountered the same thing with JBC. It would be useful to have other titles. You are welcome to send them directly to me. I’ll need to try to determine the source of the problem to implement a solution. I’ll be in touch as I learn more.

  12. Rebecca,

    LibrarySearch is only able to provide full bibliographic data for articles found with a DOI if the article is indexed in the Articles section of LibrarySearch. At this point, the library has turned on a limited number of collections in the Articles section. With this information that you’ve sent, we’ll review other collections that we can include to expand the DOI coverage.

  13. No problem.

    Coworkers of mine have reported similar problems with other journals. Today I saw it with
    JBC. The new system is significantly impacting the way we keep on top of the literature in the chemistry department.

  14. Dear Rebecca: many thanks for letting us know about your experience with FindText and ILL forms. I’ve forwarded your comment to Katy Lenn (Linguistics subject librarian) and Sara Brownmiller (Head of Library Systems) for further review. Stay tuned, and thanks again — your input is critical as we continue to shake down the new system. All the best,


  15. I am also having trouble with FindText. FindText used to identify articles by searching on the DOI and then if they were not available through a UO online subscription, the ILL option was presented. When you clicked on the ILL request link the page that opened was a pre-filled form of the correct type and with the necessary information for the request. All you had to do was add any supplemental information and then put the Date you needed it by. That isn’t working in the new find text interface. It takes me to a blank ILL form of the default Book category. I really miss the old way! Can you help? I’ve also tried to find the articles through the new It offered the same frustration. Worldcat searches also used to offer a pre-filled form. That didn’t work for me either.

  16. Dear Kory: Many thanks for sharing these results — this really helps with the post-launch troubleshooting. I’ve forwarded to Brian Westra and Sara Brownmiller for further investigation. Thanks again and stay tuned,

    Andrew Bonamici

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