Feedback

Help us improve LibrarySearch by sharing your thoughts

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22 thoughts on “Feedback

  1. Submitted 09/17/2014
    “I miss having the hours of the branches available at the side of the search engine. It was nice having the links to all of the branches right there, as well as being able to compare each library branches’ hours to the other ones to see which one would be the best to study at.”

    Thank you for providing this feedback on the branch/subject library hours display. This is a very popular feature of the library’s homepage, and we plan to restore it later in the year. With the change to the new LibrarySearch system, we wanted to put help resources in a highly visible location, and this was the easiest way to get that done. Thanks again,

    Andrew Bonamici
    Associate Dean for Media and Instructional Services
    UO Libraries

  2. submitted anonymously:
    “The new catalogue is a real mess. My students are frankly lost when doing research, and I don’t feel much better sometimes–there does not seem to be anything this new catalogue skin does that the old Worldcat search did not do equally well or better. It can’t be helpful for staff, either, as the current problem will show: when I look under a tab for “Record from Worldcat” it tells me to make an ILL request; I have to go to “details” and find a link in order to see the information that would actually BE in a Worldcat record such as repositories holding the items. Many books and reference works have several entries, so we have to drill back to Worldcat to find the one that has things we can reliably get instead of putting that burden on the ILL staff who already perform miracles for us. When I do make an ILL request, the fields no longer populate with author, publisher, and so forth, even when that data is in the Worldcat record. I must add it–a minor annoyance, but a significant one. If I look at my ILL transactions in order to repeat a request when something has gone back, the OCLC number is not among the data shown, so I have to go back to the catalog and find the right one. It’s unnecessarily circuitous, and under the old system all the data was in places where we could find it. Now, the only way to find things is often by already knowing where to look (i.e., the Chicago Manual of Style Online). I’m still trying to figure out what was so bad about Worldcat that we had to create this in the first place, and no good answer has ever come. In the meantime, my students struggle to do research and I spend precious extra hours helping them navigate the nonsense.”

    ::::::

    Dear Anonymous:

    Thanks for taking the time to share your experience with the LibrarySearch system. The concerns you raise span several areas of library service, so in addition to the LibrarySearch team, I will bring this to the attention of the ILL staff. In the meantime, I encourage you to make an appointment with your subject librarian (see list at http://library.uoregon.edu/colldev/general/special.html) for further assistance.

    Best wishes,

    Andrew Bonamici
    Associate Dean for Media and Instructional Services
    UO Libraries

  3. submitted by David Wacks, UO Romance Languages:
    “When I use Zotero to pull records from LS, they are imported with author first name first, and last name second, so that I have to manually switch the names in the record. Thanks. David Wacks, Assoc. Dept. Head, Romance Languages”
    Thanks for the feedback, David — I will pass this along to the LibrarySearch team and also to our bib mgmt/Zotero experts. Stay tuned,

    Andrew B.

  4. Submitted anonymously:

    “use quotes for exact match” should be “use quotation marks for exact match” A quote is something like ‘an apple a day’, etc.

    Dear Anonymous:

    Good catch — we have made this correction in the search box. ‘An editor’s work is never done.’

    Andrew Bonamici

  5. Got a chat from a faculty member who wanted me to make these suggestions:
    When requesting a book be sent to a specific department, after “Faculty Department Delivery” it says “Summit Only”
    The faculty member was unsure if this included local books or were only for summit requests.

    Also, they wanted to let us know that the (direct quote “not needed after date is done Continentally: DD/MM/YY — that’s the opposite of what it is in ILLiad and what it used to be before they ‘fixed’ the system”

    Thanks!

  6. Dear Gail,

    Many thanks for your comments. The more feedback we get, the better we will be able improve the new library system. If possible, please let us know which aspects of the new system are causing problems for you.

    Kevin

  7. hi David — back again, with an apology that our reply about due dates didn’t address your additional question about accounts.

    Try starting with the My Library Accounts link at the top of the library home page. This page has links to all all library accounts, including LibrarySearch.

    Give it a try, and if you are still stuck, stop by the Knight Library circ desk. Someone there should be able to walk you through this very quickly.

    Thanks again for sharing your feedback. Best for now,

    Andrew

  8. I wish I didn’t have to say this, but the new library site seems like a case of the re-complication effect. It is great when software and sites can do more, but one hopes that can be accomplished without making the site more difficult to use.

  9. Hi David — many thanks for sharing your experience with the new system. We shared your comments with Laura Willey, Head of Access Services; her response is pasted below. All the best,

    Andrew Bonamici, Assoc Univ Librarian
    Kevin McDowell, East Asian Librarian & chair of Primo (LibrarySearch ) Implementation Team
    ………
    Hi Andrew: this is Laura’s response :

    Thanks for giving us a chance to explain. Renewals in our new system work very differently than they used to, and that is one of the reasons we changed our loan policy. Our new system renews materials from the date of the renewal request and not from the original due date. We don’t think you want to have to renew materials so often, so we have instituted automatic renewals. Every day the system will look at items that are due in three days and if they haven’t reached the maximum loan period (24 months for graduates, faculty and staff; 24 weeks for undergraduates and alumni association member; 12 weeks for all others) the items will be renewed for the length of the original loan. Once the due date reaches the maximum loan period, a courtesy reminder will be emailed to remind the borrower of the due date.

    You can still do renewals if you want to. If the items haven’t reached their maximum loan they will be renewed.

    Laura

  10. I’ve had two problems. The lesser one concerns accounts. I can’t get direct access to them, but must use the “My Accounts” link on the page that tells me “your accounts are unavailable.” Who knew that computer programs were capable of irony?

    The more serious problem involves due dates. When I went through the usual “renew all” procedure, all the original due dates were swept aside and a new due date was set for ALL of the books I have out, six months from today.

  11. Dear Hugh,

    Many thanks for your feedback. Please try searching for the same title in the Libraries Worldwide (WorldCat) scope. When I searched for the same book using that scope and then clicked on the title link or the Record from WorldCat link I was able to see information about that particular item: location, call #, availability, etc. If this doesn’t work for you, please let us know.

    Kevin

  12. It used to be that when I would search the general Worldcat (not the UO branded version) catalogue, that if an item was in the UO records, that a click would take me to the UO catalogue location. Now, it just dumps me in the general search page of the UO. For instance I was looking at this item: http://www.worldcat.org/title/god-speaks-navajo/oclc/655209213?ht=edition&referer=di and worldcat says that the U of O has a copy, so I click to see it and then I get just the search page not the item record.

  13. Kory,

    I’ve been able to make some configuration changes to the softwares that are used by LibrarySearch. Using the URL that you provide, I can now go directly to this article.

    Sara

  14. I’m not trying to be mean, but it seems to me that opening this new system to the entire campus with only a limited number of collections indexed was a mistake. The basic features we use to find articles are all broken, making the new system more or less unusable.

    Is there any kind of timeline for how long it’ll take to get it up to speed with the old system’s functionality (which worked great)? We use FindText daily, and these changes are really harming our ability to search the literature.

    Nevertheless, I really appreciate how responsive you’re being to this feedback forum!

  15. Kory,

    Thanks for the feedback. I am seeing some of the same behavior. I need to do some more investigation to determine how pervasive this might be and compare it to the behavior in the previous version of FindText. I did get an update this morning that you had encountered the same thing with JBC. It would be useful to have other titles. You are welcome to send them directly to me. I’ll need to try to determine the source of the problem to implement a solution. I’ll be in touch as I learn more.

  16. Rebecca,

    LibrarySearch is only able to provide full bibliographic data for articles found with a DOI if the article is indexed in the Articles section of LibrarySearch. At this point, the library has turned on a limited number of collections in the Articles section. With this information that you’ve sent, we’ll review other collections that we can include to expand the DOI coverage.

  17. No problem.

    Coworkers of mine have reported similar problems with other journals. Today I saw it with
    JBC. The new system is significantly impacting the way we keep on top of the literature in the chemistry department.

  18. Dear Rebecca: many thanks for letting us know about your experience with FindText and ILL forms. I’ve forwarded your comment to Katy Lenn (Linguistics subject librarian) and Sara Brownmiller (Head of Library Systems) for further review. Stay tuned, and thanks again — your input is critical as we continue to shake down the new system. All the best,

    Andrew

  19. I am also having trouble with FindText. FindText used to identify articles by searching on the DOI and then if they were not available through a UO online subscription, the ILL option was presented. When you clicked on the ILL request link the page that opened was a pre-filled form of the correct type and with the necessary information for the request. All you had to do was add any supplemental information and then put the Date you needed it by. That isn’t working in the new find text interface. It takes me to a blank ILL form of the default Book category. I really miss the old way! Can you help? I’ve also tried to find the articles through the new librarysearch.uoregon.edu. It offered the same frustration. Worldcat searches also used to offer a pre-filled form. That didn’t work for me either.

  20. Dear Kory: Many thanks for sharing these results — this really helps with the post-launch troubleshooting. I’ve forwarded to Brian Westra and Sara Brownmiller for further investigation. Thanks again and stay tuned,

    Andrew Bonamici

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